Privacy Policy

Last updated: October 5, 2026

This Privacy Policy describes how ChapterNests (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, purchase from chapternests.com (the "Site"), join the ChapterNests Membership, or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, member, website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect, and have collected over the past 12 months, personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce our Terms of Service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you submit to us directly through our Services may include:

• Basic contact details, including your name, address, phone number, and email.
• Order information, including your name, billing address, payment confirmation, email address, and phone number.
• Membership information, including your trial start date, membership status, billing dates, and cancellation requests.
• Account information, including your username, password, and security questions.
• Shopping information, including the items you view, put in your cart, or add to your wishlist.
• Customer support information, including anything you choose to include in communications with us, for example when emailing support@chapternests.com.

Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide the products or services you have requested, in order to perform our contract with you. If you join the ChapterNests Membership, our payment processors securely store your payment method so your recurring membership charges can be billed as described in our Terms of Service. We do not store your full card number.
• Online tracking technologies. When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of information provided to us by third parties, and we are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you. This includes processing your payments, delivering your digital products, managing your membership and recurring billing, sending notifications related to your account, purchases, trial period, or membership charges, and creating, maintaining, and otherwise managing your account. It also includes enabling you to post reviews.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email or text message, and showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
• Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
• Communicating with You. We use your personal information to provide customer support, process membership cancellations, and improve our Services. This is in our legitimate interests in order to be responsive to you, provide effective services, and maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and Services (including remembering your actions and preferences) and to run analytics so we better understand how users interact with the Services (in our legitimate interests to administer, improve, and optimize the Services). We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can set your browser to remove or reject Cookies through your browser controls. Removing or blocking Cookies can negatively affect your user experience and may cause some Services, including certain features and general functionality, to work incorrectly or become unavailable. Blocking Cookies also may not completely prevent us from sharing information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, subscription billing, data analytics, customer support, email delivery, and cloud storage).
• With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct or request us, or otherwise consent, to disclose certain information to third parties, such as through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy; to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce our Terms of Service; and to protect or defend the Services, our rights, and the rights of our users or others.

In the past 12 months, we have disclosed the following categories of personal information about users for the purposes set out above in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

Category	Categories of Recipients
Identifiers, such as basic contact details and certain order, account, and membership information	Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, customer support partners, and data analytics providers)
Commercial information, such as order information, membership and billing history, shopping information, and customer support information	Business and marketing partners
Internet or other similar network activity, such as Usage Data	Affiliates

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you submit user-generated content to any public area of the Services, it will be public and accessible by anyone.

We do not control who has access to information you choose to make available to others, and we cannot ensure that parties with access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make publicly available, or for the accuracy, use, or misuse of any information you disclose or receive from third parties.

Third Party Websites and Links

Our Site may link to websites or other online platforms operated by third parties. If you follow links to sites we do not own or control, you should review their privacy and security policies and other terms and conditions. We do not guarantee, and are not responsible for, the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them. Information you provide on public or semi-public venues, including third-party social networking platforms, may also be viewable by other users of the Services and/or users of those platforms, without limitation as to its use by us or by a third party. Linking to such platforms does not, by itself, imply our endorsement of their content or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) the personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to send us sensitive or confidential information.

How long we keep your personal information depends on factors such as whether we need it to maintain your account or membership, provide the Services, comply with legal obligations, resolve disputes (including billing disputes), or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

• Right to Access / Know. You may have the right to request access to the personal information we hold about you, including details about how we use and share it.
• Right to Delete. You may have the right to request that we delete personal information we maintain about you.
• Right to Correct. You may have the right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Restriction of Processing. You may have the right to ask us to stop or restrict our processing of your personal information.
• Withdrawal of Consent. Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
• Appeal. You may have the right to appeal our decision if we decline your request. You can do so by replying directly to our denial.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out at any time using the unsubscribe link in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account, orders, trial period, or membership billing.

To cancel your ChapterNests Membership, email support@chapternests.com as described in our Terms of Service.

You may exercise any of these rights where indicated on our Site or by contacting us using the details below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before responding to your request. As permitted by applicable law, you may designate an authorized agent to make requests on your behalf. Before accepting a request from an agent, we will require proof that you authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, depending on where you live, you may have the right to appeal our decision by contacting us, or to lodge a complaint with your local data protection authority.

International Users

We may transfer, store, and process your personal information outside the country you live in, including in the United States. Your personal information is also processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority of the UK, unless the transfer is to a country that has been determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please submit a ticket here.